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Privacy Policy

Effective Date: 11 March, 2025

1. Introduction

Welcome to Ma se Kindt. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

By using our website and services, you consent to the collection, use, and processing of your personal information as described in this policy.

2. Information We Collect

We collect and process the following types of personal information:

  • Personal Details: Name, surname, contact number, email address, and delivery address.
  • Account Information: Username, password, and purchase history.
  • Payment Information: Billing details, transaction records, and limited payment details (processed securely through third-party payment providers).
  • Browsing Information: IP address, device details, browsing habits, cookies, and interactions with our website.

3. How We Collect Information

We collect information directly from you when you:

  • Register an account on our website.
  • Make a purchase or request a service.
  • Subscribe to our newsletter or marketing communications.
  • Contact us for support or inquiries.

We may also collect information automatically through cookies and tracking technologies when you use our website.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support and respond to inquiries.
  • To send order confirmations, updates, and relevant service-related communication.
  • To improve our website, services, and user experience.
  • To comply with legal obligations and enforce our terms.
  • To send promotional emails and offers (only if you have opted in).

5. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Payment processors, courier services, and IT support providers who assist in operating our business.
  • Legal Authorities: When required by law or to protect our rights, users, or the public.

All third-party providers are required to keep your information secure and use it only for the purposes specified by Ma se Kindt.

6. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed 100% secure, and you use our services at your own risk.

7. Your Rights Under POPIA

As a South African resident, you have the right to:

  • Request access to your personal data.
  • Correct or update inaccurate or incomplete information.
  • Object to the processing of your personal data for direct marketing.
  • Request the deletion of your personal data, subject to legal retention requirements.

To exercise your rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

10. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us here.